Privacy Policy

1. Information We Collect

We may collect personal and non-personal information from you when you use the App:

A. Personal Information You Provide

• Account Data: First Name, Last Name, Date of Birth (DOB), Email Address, Mobile Number.
• Profile Data: Profile photo, physical address.
• Service Data: Information regarding your bicycle, maintenance requests, and issues reported.

B. Automatically Collected Information

• Location Data: With your permission, we collect precise geolocation data to help you find nearby bicycle stations, service centers, and facilitate doorstep repairs.
• Device Information: We collect your device's Firebase Cloud Messaging (FCM) token to send you push notifications, as well as general device information (OS version, device model).
• Usage Data: Details about how you use our App, including booking history, cycle purchases, parking sessions, and subscriptions.

C. Financial Data

We use third-party payment gateways (e.g., Razorpay) to process transactions. We do not store your full credit card details. We may store transaction IDs and payment status details.

2. How We Use Your Information

We use the collected information for the following purposes:

• To create and manage your user account.
• To process bicycle rentals, purchases, and repair requests.
• To facilitate doorstep and walk-in services.
• To process payments securely through our third-party payment gateways.
• To send you administrative and promotional push notifications (via Firebase).
• To improve our services, user interface, and overall customer experience.
• To respond to customer service inquiries and support needs.

3. Disclosure of Your Information

We may share your information with:

• Service Providers: Third-party vendors who perform services for us (e.g., Razorpay for payments, Firebase for notifications and analytics, Maps services for location routing).
• Delivery and Service Partners: If you request a doorstep service, your address and contact details will be shared with the assigned mechanic or delivery personnel.
• Legal Obligations: If required to do so by law or in response to valid requests by public authorities.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, please understand that no method of transmission over the internet or method of electronic storage is 100% secure.

5. Your Choices and Rights

• Location Services: You can enable or disable location access at any time through your device settings. Disabling it may limit certain app functionalities (e.g., finding nearby stations).
• Notifications: You can opt-out of receiving push notifications by adjusting your device settings.
• Data Deletion: We provide soft-delete mechanisms for your account. If you wish to permanently delete your account and associated data, please submit a deletion request or contact our support team.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy within the App and updating the "Last Updated" date.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Email: techsupport@lekeamp.co.in

Phone: 8793339245

Address: Basement Gala no. 2, BROADWAY COMMERCIAL CENTRE, Chandansar Rd, near Tandool Bazaar, Virar East, Vasai-Virar, Maharashtra 401303